Shipping & Returns

We want shopping with Voraise to feel simple and comfortable. Here’s what you can expect after placing your order.

Made to Order

Many Voraise products are made to order. This means your item is produced after you place your order rather than being pulled from pre-made inventory.

Because production happens before shipping, your order may take a little longer to arrive than something purchased from a traditional retail warehouse. This allows us to offer a wider variety of designs while producing items as they are ordered.

Shipping & Delivery

Available shipping options, costs, and estimated delivery times are shown at checkout whenever available. Delivery times may vary depending on the product, destination, and shipping carrier.

Once your order ships, tracking information will be provided when tracking is available.

Please keep in mind that estimated delivery dates are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of Voraise's control.

Something Wrong With Your Order?

If your order arrives damaged, defective, misprinted, or incorrect, please contact support@voraise.com within 30 days of delivery.

Include your order number and clear photos showing the issue. We’ll review the problem and help determine the appropriate next step.

For approved claims, a replacement or refund may be provided. In many cases, you will not need to return a damaged or incorrect item.

Returns

We want you to feel good about your Voraise purchase.

Eligible items may be returned within 30 days of delivery.

For ordinary returns, items must be unused, unworn, unwashed, and in their original condition.

Please contact support@voraise.com before mailing a return so we can review your order and provide return instructions.

Customers are responsible for return shipping costs for ordinary returns, including change-of-mind purchases or items ordered in the wrong size or color.

Refunds

Once an eligible return is received and inspected, approved refunds are issued to the original payment method.

Your bank or payment provider may take additional time to post the refund to your account.

Original shipping and return shipping charges are generally non-refundable unless required by applicable law.

Order Changes & Cancellations

Need to change or cancel an order? Contact us as quickly as possible at support@voraise.com.

Because many Voraise products begin production shortly after an order is placed, changes or cancellations cannot always be guaranteed once production has started.

Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We’ll help review the tracking information and determine the appropriate next step.

Questions?

Questions about your order are always welcome.

Email support@voraise.com and include your order number when available. We’ll do our best to help.