Refund policy

Voraise products are made to order, so we do not accept returns or exchanges for change of mind, ordering the wrong size or color, or other buyer-remorse reasons.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact support@voraise.com within 30 days of delivery. Please include your order number and clear photos of the issue.

If a package is lost in transit, contact us within 30 days of the estimated delivery date. Approved claims may receive a replacement or refund. Please do not mail an item back unless we specifically instruct you to do so.

If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may apply.

If you need to cancel or change an order, contact us as quickly as possible. Because products are made to order, changes may not be possible once production begins.

This policy does not limit any rights provided under applicable consumer-protection laws.